Privacy policy

Privacy Policy

At Glintova, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Glintova (“we,” “our,” or “us”) collects, uses, stores, and shares your information when you visit our website, place an order, contact us, or otherwise interact with our services.

Information We Collect

We may collect the following types of information:

Personal information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, selected jewellery options, ring sizes, order details, payment status, and transaction references.
Payment information: Payments are processed through our payment service providers. We do not intend to store your full payment card details on our own systems.
Technical information: IP address, browser type, device information, approximate location derived from technical data, and website usage information.
Communications: Information you provide when contacting our customer support team.

How We Use Your Information

We use your information to:

Process and fulfil orders.
Arrange shipping and communicate delivery updates.
Send order confirmations, receipts, and important service notifications.
Respond to customer enquiries and provide support.
Prevent fraud, protect our website, and maintain transaction security.
Improve our products, website, and customer experience.
Comply with applicable legal, tax, accounting, and regulatory obligations.
Send marketing communications where permitted by law and, where required, with your consent.

Payments and Third-Party Services

Our store uses Shopify and third-party payment providers, including PayPal where available. These providers process payments under their own privacy policies and security practices.

We may share the information necessary to process your order with payment providers, shipping companies, technology providers, and other service partners. We do not sell your personal information to third parties in exchange for money.

Shipping and International Orders

To fulfil an order, we may share the recipient's name, shipping address, contact details, and relevant order information with shipping and logistics providers.

If you order from another country, your information may be transferred to or processed in countries other than your own, subject to applicable data protection requirements.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to maintain website functionality, remember preferences, understand website traffic, and improve the shopping experience. You can manage cookies through your browser settings and any consent tools provided on our website.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide services, resolve disputes, maintain business records, and comply with applicable laws.

We use appropriate safeguards intended to protect personal information. However, no online service or method of electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing.

You may also unsubscribe from marketing emails using the unsubscribe link where available. Transactional messages relating to your orders may still be sent.

Children's Privacy

Our website is not intended for children who are not legally able to make purchases in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.