Refund policy

Returns & Refunds Policy

At Glintova, we want you to feel confident when purchasing jewellery from us. This policy explains how to contact us about returns, exchanges, cancellations, damaged items, and refunds.

Because jewellery may be made or configured with specific sizes, metal options, and stone specifications, please review the product details carefully before placing your order.

Contact Us Before Returning an Item

Please contact us before sending any product back. We will provide the applicable return instructions and confirm whether your request is eligible under this policy and the laws that apply to your purchase.

Include your order number, the item you purchased, and a description of the issue. Photographs may be requested if the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your jewellery arrives damaged, defective, or different from what you ordered, contact us promptly after delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where relevant.

We will review the information and explain the available resolution, which may include repair, replacement, return, or refund as appropriate under applicable law and the circumstances of the order.

Change-of-Mind Returns

If you wish to return an item because you have changed your mind, contact us before sending it back.

Return eligibility may depend on the item, its condition, whether it was made or customized to your specifications, the destination country, and applicable consumer law.

We will confirm the applicable conditions, return address, shipping arrangements, and any permitted charges before you proceed.

Before publishing this policy, Glintova must specify its actual change-of-mind return window and whether eligible jewellery can be returned for a refund or exchanged. Do not advertise a return period that you cannot honour.

Customized and Size-Specific Jewellery

Items made or customized to a customer's specifications, including certain size-specific or personalized jewellery, may be subject to different return conditions where permitted by law.

This does not remove any rights you may have if an item is defective, incorrectly supplied, or otherwise covered by mandatory consumer protections.

Please confirm ring sizes, metal options, stone details, and other selected specifications before placing your order.

Cancellations

If you need to cancel an order, contact us as soon as possible and include your order number.

We will check whether the order has entered processing, customization, packaging, or dispatch. Cancellation may not be possible once production or dispatch has progressed, subject to applicable law and your statutory rights.

If a cancellation is accepted and payment has been collected, we will arrange any applicable refund.

Refund Processing

Once a return or refund has been approved, we will explain the next steps.

Approved refunds will generally be issued through the original payment method where possible. The time it takes for funds to appear depends on the payment provider and the customer's financial institution.

Shipping charges, duties, taxes, and other fees will be handled according to the circumstances of the order, our disclosed terms, and applicable law.

Return Shipping

We will confirm who is responsible for return shipping before you send an item back.

For damaged, defective, or incorrectly supplied items, return costs and remedies will be handled in accordance with applicable law and the circumstances of the case.

Do not send jewellery to an address until our team has confirmed the return instructions.

International Orders

For international purchases, customs duties, import taxes, currency conversion, and return-shipping costs may affect the return process.

Any refund of shipping charges, taxes, duties, or other fees will depend on applicable law and the circumstances of the order.

Consumer Rights

This policy does not exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted in your country.

Where mandatory consumer protection laws provide a remedy, those laws take precedence over any conflicting term in this policy.

Changes to This Policy

We may update this policy when our return procedures or legal obligations change. The latest version will be published on this page with its updated date.

Contact Us

To request a return, cancellation, exchange, or refund, contact:

Brand: Glintova
Email: glintovajewels@gmail.com
Website: https://glintovajewels.com

Before publishing, fill in your actual return window, eligible item conditions, cancellation rules, and return-shipping responsibilities. Ensure the policy complies with the consumer laws applicable to your business and customers.